The Hong Kong Housing Authority provides affordable quality homes, property management and maintenance services for about one-third of the population in Hong Kong. The Authority has to employ contractors from various sectors to deliver a variety of services. These contractors have diversifi ed company goals, working experiences, abilities and cultures. To ensure delivery of quality services, the operation of a fl exible, objective and effective Performance Assessment system to monitor the performance of contractors is one of the key processes in sustaining business success. The presentation gives a holistic overview of the
Authority’s experience in the development and operation of the Performance Assessment System and how it has changed the contractors’ culture throughout the entire supply chain.

OBJECTIVES
From this presentation, participants should have a better understanding of:

• The core business of the Housing Authority
• The contractors engaged in the delivery of public housing services
• The Performance Assessment systems employed by the Authority
• The effect of the Performance Assessment systems on services delivery
• The change of contractors’ culture by the Performance Assessment systems

Ada Fung is Deputy Director (Development & Construction) of the Housing Department. She joined the department in 1984, and she has extensive experience in public housing development and construction, including project management, planning, design and contract management, as well as spearheading continuous improvements in the industry, developing initiatives on quality, performance assessment, site safety and the environment. As an architect by profession, she is an active member of the construction industry. She is an alternate member to the Provisional Construction Industry Coordination Board as well as its various Working Groups, a member of the Accreditation Advisory Board under the Innovation & Technology Commission and a member of the International Construction Clients’ Forum.